When we get your call we’ll arrange to visit your home and survey the areas that you require to be cleaned. In conjunction with you, we complete a full survey form, detailing what we find, treatments required, and most importantly the total cost of the work to be carried out. We then carry out tests on the items to learn more about construction, colour fastness, and pH level.
Once these tests have been carried out, you choose your plan, selecting from the following:
What We Do
Clean and Sanitise
Clean and Protect
Clean, Sanitise, and Protect
You then have a fully detailed quote in writing from a reputable company that will not be adding extras after we arrive to carry out the work. The price we quote is the price you pay!
Payment is to be made as per our terms and conditions. This is payable via bank transfer, credit or debit card, or cash on or before the day of the clean.
Our preferred method of cleaning carpets is hot water extraction, commonly referred to as steam cleaning. We’ve invested over £12,000 in the most modern equipment available.
Other elements of the cleaning process are required to achieve the best possible results. These are recommended by the NCCA (National Carpet Cleaners Association), of which we’re proud members.
There can be a temptation to leave out one or more of these processes to save time, however, we rarely book more than one customer a day. This allows us enough time to clean your carpets thoroughly using this 9-stage process:
We move larger furniture, such as sofas and chairs, bearing in mind health and safety restrictions. For insurance reasons, we ask all customers to move smaller, valuable items, such as ornaments, before we arrive.
Then we vacuum your carpets using a powerful, professional Sebo commercial vacuum cleaner. You will be amazed at what this is capable of picking up after you have vacuumed.
Depending on the carpet type, any spots or stains will be treated at this point. The nature of the stain and fibre must first be determined before any attempt to remove is made.
Next, your carpet will be pre-sprayed which will help break up any dirt still present in your carpet.
The pre-spray will be agitated into the carpet with a specially designed machine with contra-rotating brushes. We use a Sebo Duo which lifts the carpet pile and allows the pre-spray to get deep into the carpet.
For this, we use a very powerful machine with its own instantaneous heating system. It applies a fine jet of steaming hot solution under high pressure directly into the carpet fibres. It is then immediately extracted using powerful vacuum pumps. This is performed almost simultaneously, therefore not allowing the base of the carpets to become soaked. This considerably speeds up the drying time.
A powerful air mover is then placed in the room. This can speed up the drying time of carpets and upholstery up to 70%.
Where appropriate, the carpet will be groomed using a carpet rake.
Finally, furniture is replaced on either Styrofoam blocks or foil tabs. This prevents any residual moisture in the carpet from leeching furniture stain that might otherwise spoil your beautifully clean carpet.
You will receive our 100% satisfaction guarantee! Our carpet and upholstery cleaning is the best and most thorough you could ever have. If you don’t agree, we won’t accept your payment*. If any marks reappear, we’ll return and re-clean for FREE. If you’re still not happy we’ll refund every penny.